Privacy Policy

1. Introduction

At Craftcustom, we are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, store, and protect your data when you use our online tutoring platform at craftcustom.world (the "Platform"). By using our services, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when using our services, including:

• Contact details (name, email address, phone number, mailing address)
• Account credentials (username, password)
• Educational background and learning objectives
• Payment information (processed securely through third-party providers)
• Communications with instructors and support staff
• Course materials, assignments, and progress records

Automatically Collected Information

Our Platform automatically collects certain technical information when you visit, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, navigation patterns)
• Session recordings during live tutoring (with consent)
• Cookie data and similar tracking technologies
• Performance metrics and error logs

3. How We Use Your Information

We use collected information for the following purposes related to our online tutoring services:

• Service Delivery: Providing personalized tutoring sessions, matching you with appropriate instructors, facilitating communication, and managing your learning experience
• Account Management: Creating and maintaining your account, processing payments, sending confirmations and updates
• Communication: Responding to inquiries, sending educational materials, providing customer support, and sharing important service updates
• Improvement: Analyzing usage patterns to enhance our platform, developing new features, and improving teaching methodologies
• Security: Protecting against fraud, unauthorized access, and ensuring compliance with legal obligations
• Marketing: Sending promotional materials about new courses and services (with your consent, and you may opt out anytime)

4. Legal Basis for Processing

We process your personal data based on:

• Contractual Necessity: Processing essential for delivering tutoring services you've purchased
• Consent: Where you've explicitly agreed to specific data uses (e.g., marketing communications)
• Legitimate Interests: For business operations, fraud prevention, and service improvement, balanced against your privacy rights
• Legal Obligations: Compliance with applicable laws and regulations

5. Data Sharing and Disclosure

We share your information only in limited circumstances related to delivering quality tutoring services:

• Instructors: Matched tutors receive necessary information to personalize your learning experience
• Service Providers: Third-party partners who assist with payment processing, video conferencing, email delivery, and analytics (bound by confidentiality agreements)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets (with notification to affected users)
• With Your Consent: Any other sharing explicitly authorized by you

We never sell your personal information to third parties for marketing purposes.

6. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our safeguards include:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection best practices
• Restricted access to personal information on a need-to-know basis

While we strive to protect your data, no method of transmission over the internet is completely secure. We encourage you to use strong passwords and protect your account credentials.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specific retention periods include:

• Active Account Data: Maintained while your account is active
• Course Records: Retained for educational continuity and certification verification (typically 5 years)
• Financial Records: Kept for tax and accounting purposes (7 years as required by law)
• Marketing Data: Deleted upon opt-out request

After retention periods expire, we securely delete or anonymize personal information.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request copies of your personal information
• Correction: Update inaccurate or incomplete data
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain processing activities
• Restriction: Request limitation of processing in specific circumstances
• Withdraw Consent: Revoke previously given consent (without affecting prior processing)

To exercise these rights, contact us using the information provided at the end of this policy. We will respond within the timeframes required by applicable law.

9. Children's Privacy

Our tutoring services are available to learners of all ages, including minors under 18. When minors use our Platform, we require parental or guardian consent. We collect only information necessary for educational purposes and implement additional safeguards to protect children's privacy. Parents have the right to review, modify, or delete their child's information at any time.

10. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including the United States, where data protection laws may differ. We ensure appropriate safeguards are in place, such as standard contractual clauses and adequacy decisions, to protect your data during international transfers.

11. Third-Party Links

Our Platform may contain links to third-party websites, such as educational resources or payment processors. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Video Recording and Sessions

Live tutoring sessions may be recorded for quality assurance, educational review, and student progress tracking. Recording occurs only with explicit consent from all participants. Recordings are stored securely and accessible only to the student, instructor, and authorized Craftcustom personnel. You may request deletion of session recordings at any time.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. Significant changes will be communicated via email or prominent notice on our Platform. The "Last Updated" date at the top indicates when the policy was most recently revised. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team:

Craftcustom Privacy Team
742 Evergreen Terrace
Springfield, IL 62704
United States
Phone: +1 (217) 555-3928
Email: info@craftcustom.world

We will respond to all legitimate requests within 30 days or as required by applicable law.

15. Complaints

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection authority or supervisory body.

By using craftcustom.world, you acknowledge that you have read, understood, and agree to this Privacy Policy and our handling of your personal information as described herein.